Return Policy

We want you to be completely satisfied with your purchase from our website. If for any reason you are not satisfied, we will gladly accept your timely return of unused, unworn, unwashed, or defective merchandise.

To initiate a return, please contact our customer service team within 14 days of receiving your order to obtain a return authorization number. Returns must be received within 30 days of the original purchase date.

All returns must be in their original condition, with all tags attached and in their original packaging. We reserve the right to refuse returns that do not meet these conditions.

Please allow 5-7 business days for your return to be processed once it is received at our warehouse. Refunds will be issued to the original form of payment used for the purchase.

If you have any questions about our return policy or would like to initiate a return, please contact our customer service team at [email protected] | [email protected].

Article 1: object

These terms and conditions are intended to define the rights and obligations that apply to the sale of Moroccan handicraft products and services by “AMIEG LLC” Company – United States: 3 Germay Dr, Unit 4 #2306 Wilmington, DE 19804, via its platform

These general conditions of sale are accessible at any time on the website and can be modified.

Each consultation and purchase on the website is subject to all clauses of the general conditions of sale applicable on the date of placing the order.

The customer must validate their order after having taken knowledge of the present general conditions and must accept them by ticking the box dedicated to this purpose. considers that the customer has read these terms and conditions of sale and accepts them without reservation.

Article 2 – Products

Our products are available online as long as they are visible on the website and within the limits of available stocks.

To conclude this present contract, you must be of legal majority. has implemented a relevant description. However, if an error has been made concerning its presentation, our responsibility could not be committed. offers handmade objects that can lead to variations of approximate shapes, finishes, and colorations. In the end, they are not defects; the handmade character of the product gives each piece a special charm and uniqueness.

Article 3 – Price

The displayed prices of the products have taxes included (TTC), in US dollars, unless otherwise specified. Shipping fees and customs charges, which are sometimes imposed when the parcel arrives at its destination, are not included. is not required to verify and inform the buyer of applicable customs duties and taxes.

The prices indicated do not take into account the shipping costs or delivery/country, which will be specified to the buyer on the order form before final validation of their order.

Article 4 – Orders

To place an order from our catalog through the website, the customer needs to create an account, which is accessible 24/7 under regular operations.

The customer must adhere to the current general conditions of sale. The order is confirmed upon validation. The customer has the right to cancel within 14 (fourteen) calendar days starting from when the cancellation claim is received. If the fourteen days end on a Saturday, Sunday, or a holiday, then this period is extended until the following business day.

Any expense to return articles in their original state (unopened, new, in the condition they were delivered) is handled by the customer. They will be refunded after a 14-day delay from the date of the return of the merchandise. The customer must contact the customer service team at [email protected] or [email protected] to initiate the return process and obtain a return authorization number.

The order is considered accepted by when the customer receives an order confirmation email from the company. reserves the right to refuse or cancel an order in case of a dispute with the customer, total or partial non-payment of a previous order by the customer, abnormal demand, or any legitimate reason.

Article 5 – Payment

The payment of purchases is made by credit card (Visa, MasterCard, American Express) or PayPal. The customer must provide their card number, expiry date, and security code. will confirm the order and its payment by sending a confirmation email.

Article 6 – Delivery

Delivery is made to the address indicated by the customer when placing the order. The customer is responsible for providing the correct delivery address. is not responsible for any delays in delivery caused by customs clearance processes or any other reason beyond its control.

The delivery times indicated are approximate and may vary depending on the destination and the shipping method chosen by the customer.

If the customer does not receive the order within the expected delivery time, they must contact customer service as soon as possible.

Article 7 – Guarantees and Liability is committed to ensuring that the products sold on its website comply with the regulations in force in the United States.

The photographs and texts illustrating the products are not contractual. is not liable for any damages resulting from the use of the products sold. is not responsible for the non-performance of the contract in case of stock shortage or unavailability of the product due to force majeure, disruption or total or partial strike, in particular, of postal services and means of transport and/or communications.

Article 8 – Personal Data collects personal data necessary for processing orders, managing customer accounts, and sending newsletters. This data is treated confidentially and in accordance with the law.

The customer has the right to access, rectify, and delete their personal data by contacting the customer service at [email protected] or [email protected].

Article 9 – Intellectual Property

All elements of the website, whether visual or audio, including the underlying technology, are protected by copyright, trademarks, or patents.

The use of the website does not grant the customer any right to reproduce, modify or exploit any element of the website without the prior written consent of

Article 10 – Applicable Law and Disputes

“AMIEG LLC” Company cannot be held responsible for the non-performance of one of its obligations in the event of force majeure, such as war, riots, insurrection, interruption of transport, import or export problems, strikes, lockout, natural disaster, or an inability to be supplied.

The company will inform the customer of the occurrence of such an event within seven (7) working days of its occurrence.

If the force majeure event lasts more than one (1) month, the present contract may be terminated by the customer or the company, without compensation on either side.

Article 11 – Intellectual property

The content of the website is the property of “AMIEG LLC” Company and its partners and is protected by United States and international copyright and trademark laws.

Any use, reproduction, or representation, whether in whole or in part, of the website or its content is strictly prohibited without prior written consent from “AMIEG LLC” Company.

Article 12 – Personal data

“AMIEG LLC” Company collects personal data of its customers. This data is necessary for the processing of orders and for the management of the commercial relationship between “AMIEG LLC” Company and the customer.

The customer is informed that this data may be communicated to third parties involved in the processing of the order. The customer has the right to access, modify, rectify, and delete any personal data concerning them by writing to “AMIEG LLC” Company.

Article 13 – Applicable law

These general conditions of sale are subject to United States law.

Article 14 – Dispute resolution

In the event of a dispute arising from the interpretation, execution, or termination of the contract, the parties agree to try to resolve it amicably. Failing this, the dispute will be brought before the competent court in accordance with United States law.

Article 15 – Acceptance of the general conditions of sale

The present general conditions of sale are expressly approved and accepted by the customer, who declares and acknowledges having perfect knowledge of them, and waives the right to rely on any contradictory document and, in particular, their own general terms and conditions of purchase, which will not be binding on “AMIEG LLC” Company, even if they have been brought to its attention.

The fact that “AMIEG LLC” Company does not invoke a breach of any of the obligations referred to in these general conditions of sale cannot be interpreted as a waiver of the said obligation in the future.


EMAIL : [email protected]

GSM: +212618956095